Frequently asked questions

Kate Keeps It Klean proudly serves clients in and around the Des Moines metro, including:

- Adel - Altoona - Ankeny - Bondurant - Carlisle - Clive - Norwalk - Pleasant Hill - Urbandale - Valley Junction - Waukee - West Des Moines

If you are nearby and do not see your city listed, reach out anyway. We may still be able to help depending on schedule and location.

We currently offer three core cleaning services:

- Standard Clean - Deep Clean - Move In / Move Out Clean

We also offer office and small commercial cleaning for select spaces.

Add-on services may also be available depending on the job.

A standard clean is intended for regular upkeep and maintenance. It is a strong fit for homes that are already in reasonably good condition and need consistent care.

A deep clean is more detailed and is usually recommended for first-time visits, homes that need extra attention, or spaces that have gone longer between cleanings.

If you are unsure which service is the best fit, we can help guide that decision during the quote process.

Yes. Recurring cleaning is one of the best ways to keep a home consistently clean and reduce the need for more intensive resets later.

Recurring service may be scheduled based on availability and fit. If ongoing service is the goal, mention that in the quote request so we can plan accordingly.

Yes. We offer office and small commercial cleaning for select properties.

This may include common areas, entryways, offices, breakrooms, restrooms, waiting areas, and similar spaces depending on the property and service needs.

If the space has special scheduling needs, evening or weekend availability may be discussed when appropriate.

Yes. We have a 2-hour minimum booking requirement.

This helps ensure enough time to complete the work properly and maintain consistent scheduling standards.

Pricing depends on the size of the property, condition of the space, service type, frequency, and overall scope of work.

K3 is positioned around trust, consistency, and quality, not bargain-basement cleaning. Quotes are based on the actual work involved so expectations are clear on both sides.

For the most accurate estimate, submit a quote request with as much detail as possible.

Yes. We provide cleaning supplies.

If there is a product you prefer us to use in your home or workplace, let us know. We are happy to review preferences when possible.

Not necessarily.

Some clients prefer to be home, while others provide access instructions ahead of time. As long as entry details are clear and the visit is properly arranged, either option can work.

We love pets, but for safety and efficiency, we prefer that pets be secured when possible during the cleaning.

If there are any specific concerns about doors, rooms, routines, or nervous pets, include those notes in the quote request or let us know before the appointment.

The easiest way is through the website quote form.

Provide your basic contact information, service type, city, and any helpful details about the property or cleaning needs. The more useful detail you provide, the easier it is to give an accurate response.

You can also call if you prefer to speak directly.

That depends on the size of the property, service type, condition, and scope of work.

Some cleanings are straightforward maintenance visits. Others require more detailed work, especially first-time deep cleans or move-related jobs.

We do not rush through homes just to hit a number. The goal is to do the job properly.

Yes. We offer move-in and move-out cleaning services.

These jobs often require more detailed work and can vary a lot depending on the condition of the property. If this is the type of service needed, include that in the quote request along with timing and any specific concerns.

Yes. Some add-on services may be available depending on the property and the appointment.

Examples may include:

- oven interior - fridge interior - baseboards - interior windows - organization-focused tasks

Availability and pricing for add-ons depend on time, scope, and scheduling.

That depends on the service type.

In general, service is designed around the selected cleaning level and the agreed scope of work. If something is especially important to you, mention it when requesting your quote so expectations are aligned from the start.

For recurring clients, clarity around scope helps keep service consistent from visit to visit.

As early as possible.

Availability can vary depending on the week, city, and service type. If you have a preferred date or a time-sensitive need, it is best to reach out sooner rather than later.

Yes. We offer a 24-hour satisfaction window.

If there is a legitimate issue related to the completed service, reach out within 24 hours so it can be reviewed and addressed appropriately.

The goal is always to provide work that is thorough, professional, and dependable.

Yes. Life happens.

If you need to reschedule, reach out as soon as possible. Advance notice helps keep the schedule running smoothly and makes it easier to find a workable adjustment.

For existing clients, scheduling communication should be handled promptly to avoid confusion.

K3 is mom-owned, family-operated, and detail-focused.

This is not a rotating crew model where different people show up every time. One of the strongest differences with K3 is consistency, trust, and personal care in the work itself.

That matters when someone is in your home or workplace regularly.

Yes.

We serve both residential clients and select office/commercial clients. Service structure, scheduling, and scope may vary depending on the property type.