Kate Keeps It Klean

Our 24-Hour Satisfaction Guarantee

If something was missed or didn't meet your expectations, we want to know -- and we'll make it right. Here's exactly how our guarantee works and what to expect.

What We Promise

Every cleaning we complete is backed by a 24-hour satisfaction window.

If you identify a legitimate issue with the completed service -- something that was missed, skipped, or not done to standard -- contact us within 24 hours of your appointment and we will review it and address it.

Our goal on every job is the same: thorough, dependable work that holds up when you look closely. When that doesn't happen, we want the opportunity to fix it.

How to Use the Guarantee

  1. Step 1 — Contact us within 24 hours

    Start with your preferred contact method as soon as you identify the issue. The 24-hour window starts at the time your appointment ends.

  2. Step 2 — Describe the concern

    Let us know what was missed or what didn't meet your expectations. A photo is helpful but not required.

  3. Step 3 — We'll follow up promptly

    Kate will review the concern and respond directly. If the issue falls within the scope of the completed service, we will schedule a return visit to address it at no charge.

What's Covered

The guarantee applies to work that was part of the agreed scope of service for your appointment.

Covered:

  • Areas or tasks included in the booked service that were missed or incomplete
  • Work that was performed below a reasonable standard of quality
  • Cleaning that was agreed upon but not completed during the visit

Not covered:

  • Requests for additional services not included in the original booking
  • Damage claims unrelated to cleaning quality (these are handled separately under our licensed and insured coverage)
  • Concerns reported after the 24-hour window has passed
  • Normal re-soiling that occurs after the cleaning is complete

If you are unsure whether your concern qualifies, reach out anyway. We would rather talk it through than have you left with a question.

Why This Matters to Us

K3 is not a franchise. There is no rotating crew, no call center, and no runaround if something goes wrong.

Kate stands behind the work personally. The 24-hour guarantee exists because trust is built over time and through action -- not just a pitch on a website. If a visit falls short, the right response is to fix it quickly and without friction.

That is the standard we hold ourselves to on every job.

Ready to Book With Confidence?

Every cleaning is backed by our 24-hour satisfaction guarantee. Tell us about your space and we'll take it from there.

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